Flour Confections recognizes the following not for profit associations and educational institutions for discounts:
We also offer specials & discounts which can be found on the main page of the website. These discounts will change seasonally. Check our main page here for details.
Note: you cannot combine discount codes with any other offer or sale.
If you would like to find out if your not for profit associations or educational institutions qualifies for a discount please Contact Us here.
Flour Confections offers competitive pricing on all the products we carry. We offer bulk pricing on many products such as boards, boxes, fondant, cupcake liners, etc which can be found on the website under each individual product when available. Commercial accounts are available to those businesses which have a commercial business address. Please Contact Us. for more information should you wish to open a commercial account.
Free Shipping - Flour Confections offers free shipping on orders over $90 anywhere in Canada and the continental USA*. This offer is only applies to orders where free shipping has been selected as a shipping method. Free shipping cannot be combined with any discount code. Flour Confections reserves the right to choose the shipping carrier and type of service. Overnight, Priority and sameday shipping services never qualify for free shipping. Depending on your location, delivery can take between 3 to 10 business days, possibly longer for remote destinations.
Product exclusions; Somerset Sheeters.
Delivery location exclusions; Non-contiguous states of Alaska and Hawaii and all off-shore US territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands. Also some postal codes within Canada are considered remote and will therefore be subject to a flat rate shipping fee of $12.95 CAD (plus applicable taxes). The below table represents remote locations subject to this flat rate fee by province and postal code.
Newfoundland & Labrador
A0A - A0O
B0A - B0E
E5E - E5G
P0A - P0K
S0A - S3M
V0A - V0B
T0A - T0I
*Free Shipping delivery location exclusions continued; Canadian Teritories - NWT, Yukon & Nunavut and are subject to an Flat Rate shipping of $150.00 plus tax.
Note; In some circumstances where the shipping charges are extremely high, we may ask the customer to pay for more than the flat rate. In these cases, you be contact prior to shipping your order.
Due to extremely high shipping costs, residents that fall under the P0L postal code are required to pay full shipping fees.
Your shipping costs will automatically be calculated during the process of your order. All shipping is calculated by the size & weight of your order as well as your location (postal code / zipcode).
In order to receive a proper shipping calculation, please be sure to provide us with a complete shipping address when you register for your account.
For your convenience we offer multiple ways for you to receive your order - Flat Rate, Standard, Ground and Express. Flour Confections will choose the best method for your shipping quote from the following carriers: Canada Post, FedEx, Purolator & DHL (for International Customers). In-store Pick-up is available for those local to our Pickering store.
Flour Confections reserves the right to change courier, carriers or service.
Large orders (typically over 300lbs) to commercial business addresses may be delivered palletized by common carrier. If delivered by common carrier on a pallet, a loading dock is typically required to prevent additional off-loading charges by the carrier. These off-loading charges are the responsibility of the customer.
Flour Confections offer flat rate shipping anywhere in Canada and the continental USA. Canadian orders cost $5.95 CAD to a maximum weight of 1.3KG. US orders cost $8.95 USD to a maximum weight of 2.2 lbs.
Yes, Flour Confections will ship to a P.O. Box if Flat Rate or Standard is selected as your shipping method. FedEx and DHL will not deliver to a P.O. Box.
Yes, Flour Confections will ship to all Canadian and US Military bases via Canada and US Postal Service, Purolator and FedEx. Although DHL does not deliver to PO, APO, or FPO box address you may request the shipment to be held for pickup. The receiver will then be able to pickup the shipment at the local DHL Express station.
All orders placed before order cut off (11:00 am EST) will be processed SAME BUSINESS DAY* (*EXCLUDING Free Shipping orders).
We offer various methods of shipping to suit your needs. Your order will be shipped out according to the method of shipping you have chosen during the time of ordering. We offer everything from same day courier* to overnight to standard shipping. Please see our shipping methods for more details.
Once your order has shipped, you will receive an email notification providing you with the tracking information (if available) for your order. Please note that it can take up to 24 hours for the tracking information to update within the carriers’ system. With this number you can track your package & know when it will arrive.
Absolutely! Our website is secured with a SSL encryption and we never receive your credit card information directly. We also offer the security of paying via PayPal should you wish.
Shipping Cut-off: orders received after 11:00 AM EST will be processed on the next business day and may not be reflected in estimated delivery date.
An order placed on Monday AFTER 11:00 AM EST will typically will ship on Tuesday.
If your shipping quote suggests "1 Day" your order would typically arrive on Wednesday.
If your shipping quote suggests "2 Days" your order would typically arrive on Thursday (NOT on Wednesday).
Free shipping orders are EXCLUDED - and take 3 to 10 business days.
There are no deliveries on Saturdays, Sundays or Holidays.
We strive to ship all orders within 24 business hours from the time of payment. For orders placed on a weekend or holiday, they will be shipped on the next business day. Please allow a minimum of 4 business days after your order is scheduled to arrive before notifying Flour Confections - please Contact Us.
Please note: It is the responsibility of the customer to ensure that all address and contact information is correct prior to completing their order. Incorrect addresses and or contact information can lead to processing and shipping delay and possible surcharges.
Shipping insurance is included to a maximum of $100.00 CAD with your order. Additional shipping insurance can be purchased, at the customers expense. Please inform the sales staff in the comments area of your order to be sure a shipping insurance quotation is provided for your approval prior to your order being shipped.
Shipments to US addresses under $200.00 for personal use may or may not be subject to duties, taxes and brokerage fees. These fees are the sole responsibility of the receiver/addressee.
Shipments to international addresses may be subject to duties taxes and other importing, customs or brokerage fees. These fees are the sole responsibility of the receiver/addressee.
Flour Confections Inc. ships WORLDWIDE. We offer competitive shipping rates on all shipments.
All US and international shipments maybe subject to customs and border security inspections.
All US and international shipments will include a commercial invoice, including contents and value of the shipment.
Some items cannot be exported due to manufacture or government restrictions. You will receive an email notice if your order contains items which cannot be sent.
If you have forgotten to order something, please contact us either via phone 888-243-CAKE (2253), reply to the automated order processing email you receive when you placed your order or Contact Us to see if your order has already been processed & shipped. If it has not been processed, you can place another order online and add in the comment box a note to add to your existing order. Please include your ORIGINAL order number to help us locate your order efficiently. We will combine the orders and any shipping cost differences will be refunded to your original method of payment within 3-5 business days.
All orders are processed within 24hrs of being received. If you wish to cancel your order, please contact us either via phone 888-243-CAKE (2253), reply to the automated order processing email you receive when you placed your order or Contact Us as soon as possible in order to stop the order from being shipped. Although we will do our best to ensure your cancellation request is processed, we cannot guarantee that we will catch them in time prior to your order being shipped.
Our website will indicate whether or not an item is in stock. If items are out of stock, we will contact you regarding the status of your order.
Unfortunately Flour Confections does not hold backorders.
Any items which are out of stock at the time of ordering will be refunded and the balance of the order will be shipped.
Backordered/out of stock items must be reordered when available.
If an item is out of stock, you can subscribe online for Product Notification Updates which will notify you via email once the item is available again for purchase.
If an item has become discontinued or permanently out of stock, you will be notified via email and the appropriate fees will be refunded to your account.
We want you to be happy with your purchases from Flour Confections – if you have changed your mind about your purchase and wish to return it, we have a 30 day return policy. Flour Confections will process a refund or exchange (for both in-store & on-line purchases) provided that:
Please note that all returns, refunds or exchanges must be done within 30 days & with the original purchase receipt. If you do not have the receipt or if the return is outside of 30 days, Flour Confections may, in its discretion, provide you only with the current value of the item on a Gift Card. The original payment method must be present to receive a refund, otherwise a gift card will be issued. Cash refunds will NOT be issued.
The following items CANNOT be returned for refund or exchange:
The quickest and easiest way to return a product that was purchased online is to Contact Team Flour. with your order number & the reason for your return and someone will get back to you with the details for return. Alternatively you can call reach the order department via phone at 888-443-CAKE (2253). If your items have arrived damaged or incorrect, please send along pictures of the damaged items as well as the damaged shipping boxes. See more about if you have received damaged items HERE.
You must obtain a return authorization number (RA#) before returning any merchandise. Your RA# must be clearly printed on the outside of the box. Unfortunately we will not accept any returned merchandise without the RA# number clearly printed on the outside of the box. Returned items absent of a return authorization number will not be accepted and will be returned to the sender at the sender's expense.
Unfortunately we cannot accept returns 30 days after an RA# number has been issued to you.
Please ship your package with adequate insurance for the value of the contents. If your merchandise becomes lost or damaged while being returned, Flour Confections will not assume responsibility. You (the customer) are responsible for return shipping, brokerage fees, duties, and taxes (if applicable). In order to avoid incurring brokerage fees, duties, and taxes, return shipments from the USA or overseas should be shipped via the postal service (not via courier service), with customs documentation declaring that the contents are returned goods. Return shipments should be properly insured. Flour Confections can not be held responsible for any loss, non-delivery or damage to the products during shipping.
Please be sure to enclose the sales receipt issued from Flour Confections (or photocopy of original) with your returned merchandise.
Once we receive the returned item(s) from you, a credit will be issued to your account for the full amount of the item(s) less the 15% restocking fee and any shipping charges. Please allow 7-10 business days for us to process a credit to your account. Please note depending upon the credit card company, your credit may not show on your account until the following billing cycle.
Please properly package all products to be returned in a sturdy shipping box sealed with clear packing tape (not masking tape) and send them to:
Returns should be sent to:
1080 Brock Rd. Unit 13
Pickering ON L1W 3H3
If you have received an item in error, please call our customer service line at 888-443-2253 or email us at [email protected] within 5 days of receiving your package and we will correct our error. PLEASE do not ship the item back before calling and receiving an RA#.
Flour Confections prides itself in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better. If you do receive a damaged/defective item, we will replace the damaged/defective item(s) at no additional charge or refund your money upon receipt of the damaged/defective item(s).
If you received damaged items: Save your shipping box! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded. Call our customer service number at 888-443-2253 to report damaged goods within 2 days of receipt of product. A returned merchandise authorization will be given to you and Canada Post or FedEx will pick up your package within 3-7 days. A refund will be issued to you on your credit card when we receive the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item.
Any order sent to a customer that is refused will be charged the shipping costs plus a restocking fee of 15%.
It is the responsibility of the customer to ensure that all address and contact information is correct prior to completing their order. Incorrect addresses and or contact information can lead to processing and shipping delay and possible surcharges.
If your order is returned to us due to an incorrect address given by you (the customer) at the time of ordering, we will re-ship the order at your own expense. If you (the customer) choose not to have the order re-shipped, you will be charged a 15% restocking fee plus the original shipping charges.
Yes, Flour Confections does ship chocolate and other temperature sensitive products all year round.
On each temperature sensitive product you will have to select if you would like to include "cold packs" and if so, how many. The cost of each cold pack is minimal.
Temperature sensitive products are shipped with the following Warm Weather Shipping Warning.
Flour Confections does NOT recommend shipping chocolate products during the months of June, July, August & September. If you must have chocolate shipped Flour Confections recommends purchasing COLD PACKS for your order - and also choosing the fastest method of shipping possible.
Flour Confections CANNOT guarantee the prevention of melting chocolate products, no matter the month or current temperature, even though you may follow our recommendations of COLD PACKS and CHOOSE the fastest shipping method melting still may occur. Purchase at your own risk.
Should your chocolate arrive melted, often times they can still be used.
Yes, Flour Confections does take special orders on some products.
Special order products are clearly indicated with an attribute indicating approximately how many days the special order item will take before shipping. Delivery time is NOT included in this estimate.
*While most orders ship in a few days, exceptions do occur such as exotic colored products, or orders requiring proof approval - but we'll keep you posted!
Some products ship from the factory based on your order alone and delivery times can vary from a few days to a few weeks depending on inventory levels. Shipping times vary by greatly by brand.
Product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order. Funds are collected at checkout and will be refunded to your credit card in the event we cannot complete your order.
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