Shipping & Returns

General Shipping/Handling Information:

All of our products are shipped via Canada Post or FedEx.
Unfortunately we cannot ship wedding cakes, event cakes, cupcakes or any other food item at this time.
For your convenience we offer multiple ways for you to receive your order - Canada Post & In-store Pick-up and FedEx
For Canada Post shipping policies click here
For FedEx shipping policies click here
Your shipping costs will automatically be calculated during the process of your order. All shipping is calculated by the size & weight of your order as well as your location (postal code).
Flour Confections reserves the right to change courier carriers or service.
We strive to ship all orders within 24 business hours from the time of payment. For orders placed on a weekend or holiday, they will be shipped on the next business day.
Please allow a minimum of 4 business days after your order is scheduled to arrive before notifing Flour Confections - please email us at shipping@flourconfections.ca
Once your order has been shipped, you will receive an email notification along with a tracking number if available for the courier service used.
In order to receive a proper shipping calculation, please be sure to provide us with a complete shipping address when you register for your account.
Shipping insurance is included to a maximum of $100.00 CAD with your order. Additional shipping insurance can be purchased, at the customers expense. Please inform the sales staff in the comments area of your order to be sure a shipping insurance quotation is provided for your approval prior to your order being shipped.
Shipments to US addresses under $200.00 for personal use may or may not subject to duties, taxes and brokerage fees. These fees are the sole responsibility of the receiver/addressee.
Shipments to international addresses may be subject to duties taxes and other importing, customs or brokerage fees. These fees are the sole responsibility of the receiver/addressee.
All US and international shipments maybe subject to customs and border security inspections.
All US and international shipments will include a commercial invoice, including contents and value of the shipment.

Back Orders & Out of Stock:

Our website will indicate whether or not an item is in stock. If items are out of stock, we will contact you regarding the status of your order.
Unfortunately Flour Confections does not hold backorders.
Any items which are out of stock at the time of ordering will be refunded and the balance of the order will be shipped.
Backordered/out of stock items must be reordered when available.
If an item has become discontinued or permanently out of stock, you will be notified via email and the appropriate fees will be refunded to your account.

Return Policy:

All return requests for unwanted items must be made within 7 days of your purchase and/or receiving the order. A 15% restocking charge will apply to any returned merchandise. Only sealed, UNUSED merchandise in its original packaging will be accepted. Not all items can be returned, please note our list of excluded items.

The following items CANNOT be returned:

ANY and ALL edible food products (including all petal & luster dusts, food pens, colorings, fondant, chocolate, cocoa, vanilla, dragees, SugarVeil, isomalt, cake crystals, edible ink cartridges, etc.)
books, magazines, videos, media
cake dummies, cake boards, cake boxes & inserts
discounted/clearance items
palette knives, cake knives, bench/bowl scrapers
gift certificates/cards
custom orders (cake toppers, sugar flowers, etc) and special orders are NOT returnable unless you receive them damaged. If they do arrived to you in a damaged state, please see the Damaged Items policy.

returns@flourconfections.ca

To receive a credit:

Your RA# must be clearly printed on the outside of the box. Unfortunately we will not accept any returned merchandise without the RA# number clearly printed on the outside of the box. Returned items absent of a return authorization number will not be accepted and will be returned to the sender at the sender's expense.

Unfortunately we cannot accept returns 30 days after an RA# number has been issued to you.

Please ship your package with adequate insurance for the value of the contents. If your merchandise becomes lost or damaged while being returned, Flour Confections will not assume responsibility. You (the customer) are responsible for return shipping, brokerage fees, duties, and taxes (if applicable). In order to avoid incurring brokerage fees, duties, and taxes, return shipments from the USA or overseas should be shipped via the postal service (not via courier service), with customs documentation declaring that the contents are returned goods. Return shipments should be properly insured. Flour Confections can not be held responsible for any loss, non-delivery or damage to the products during shipping.

Please be sure to enclose the sales receipt issued from Flour Confections (or photocopy of original) with your returned merchandise.

Once we receive the returned item(s) from you, a credit will be issued to your account for the full amount of the item(s) less the 15% restocking fee and any shipping charges. Please allow 7-10 business days for us to process a credit to your account. Please note depending upon the credit card company, your credit may not show on your account until the following billing cycle.

Please properly package all products to be returned in a sturdy shipping box sealed with clear packing tape (not masking tape) and send them to:

Returns should be sent to:

Incorrect items received:

Damaged/Defective Items:

If you received damaged items:

Refused Orders:

Returned Orders Due to Incorrect Address:

Custom Orders:

All of our custom products are made-to-order. Please be sure to order well in advance in order to avoid disappointment. Custom orders need appropriate time to process and create, please allow at least 4-6 weeks for delivery.

Unfortunately we do not accept returns on custom orders. However, if the product is defective or damaged please return the merchandise to us within 10 days and we will gladly exchange it. Merchandise must be in original condition and packaging. Similarly, if your order appears to have been damaged during shipping, please save all exterior packaging and contact us so that we may rectify the situation.

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