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Frequently Asked Questions

I would like to buy a cake, can I come get one today?

Our custom cakes are by appointment only.  We do not have cakes available for pick up or sale as each cake is made to order.  Consultations are available by appointment Tuesday-Thursday between 1pm-6pm.  To see more about our consultation process, please click here http://www.flourconfections.com/cakes/consult.html

How far in advance should I place an order?

We require a minimum of 2 weeks notice on all cake orders, however, weddings and special events can book up to a year or more in advance.  Unfortunately we cannot guarantee any dates or pricing without a retainer and signed contract, therefore we recommend you reserve your date as soon as possible.

How do I place an order? How do I get in touch with you?

To get started, please complete our contact form at http://www.flourconfections.com/cakes/contact.html with all the required information, this allows us to better understand what kind of cake design you are looking for.  Unfortunately, we do not provide pricing estimates over the phone.

How do I pay for my cake?

We accept the following methods of payment:  cash, cheque, Visa, MasterCard, American Express and PayPal.

How much are your cakes?

We specialize in Wedding Cakes and Sculpted Novelty Cakes, and each one is uniquely designed for each client.  That being said, as there are so many variables to each cake design, it is impossible to have a set pricing guide as each cake is priced per project.  We have a minimum order of $500 and 50 servings for any Wedding Cake.  Our Novelty and Sculpted Cakes are priced from $450 with a minimum of 20 servings.

Do you have a catalogue? Do you have other designs?

Since all of our cakes are custom designed for each client and event, we do not have a set catalogue or set pricing.  Our online galleries are here for you to view the style and quality of our work.  As we continue to work, our galleries will change documenting our newest and latest designs.  Rest assured we are up for and relish any design challenge you may present to us!

I would like to order cupcakes?

Unfortunately, we do not create cupcakes or cupcake displays.

I'm looking for a Dora, Spiderman, Sesame Street, etc cake?

Unfortunately, due to copyright and intellectual property laws, we cannot create any licensed character for re-sale.

Do you make gluten-free, nut-free, sugar-free or Vegan cakes?

Unfortunately, we do not offer any special dietary cakes at this time.

I saw your cake in a magazine and my local baker is going to replicate it - can you offer me instructions?

Unfortunately, as we are very busy with our current client list and other business obligations, we cannot supply step-by-step instructions for our cake designs.

Do you include delivery?

Delivery is free within central Durham Region.  We have delivered all over Ontario, delivery fees are subject to location and will be provided with your quotation.

What is your payment policy?

A 50% non-refundable retainer is required to secure your event date.  Sketches will be made available once the retainer and signed contract has been received.  The remaining balance is required 21 days prior to the wedding or event date.

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